T&T Consultant - Deloitte Digital (Loyalty Cloud) - PH

Work you’ll do:

This role is with Deloitte Digital Southeast Asia. Across all clients and sectors, we believe great customer experiences create greater impact. That elevating the human experience creates enduring value, for the organization, for the customer, for society, for all.

We are seeking a Consultant to support loyalty transformation initiatives across Southeast Asia. This role will work closely with senior team members, business stakeholders, and technical teams to help define, document, and deliver loyalty solutions on Salesforce platforms.

This is an ideal role for candidates with CRM, loyalty, or Salesforce experience who are looking to deepen their consulting and transformation capabilities.

Key Responsibilities:

• Gather and document business and functional requirements
• Support workshop facilitation and stakeholder discussions
• Create user stories, process flows, and functional specifications
• Assist in loyalty program configuration and testing activities
• Support SIT/UAT execution and defect tracking
• Coordinate with business and technical teams during project delivery
• Analyze customer and loyalty program requirements across SEA markets
• Prepare project documentation, status updates, and presentation materials

Your role as a leader:

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Managers across our Firm are expected to:

• Develop diverse, high-performing people and teams through new and meaningful development opportunities.
• Collaborate effectively to build productive relationships and networks.
• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
• Align your team to key objectives as well as set clear priorities and direction.
• Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
• Influence stakeholders, teams, and individuals positively – leading by example and providing equal opportunities for our people to grow, develop and succeed.
• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
• Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
• Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.

Requirements:

• 2–5 years of experience in consulting, CRM, digital transformation, or loyalty-related roles
• Experience working on projects within Southeast Asia markets
• Experience in at least one of the following:
• Salesforce Loyalty Cloud (preferred)
• Salesforce core products
• Loyalty program implementation or operations
• Customer engagement or CRM initiatives
• Basic understanding of loyalty concepts such as:
• Points and rewards
• Membership tiers
• Customer retention
• Promotions and campaigns
• Experience working in Agile project environments