Commercial Execution & Operations Management (FBS) (Shopee)

About the Team

We are seeking a highly organized and detail-oriented Associate to be the operational backbone of the FBS Commercial Strategy team. This role is responsible for ensuring flawless execution of buyer-facing initiatives and converting strategic plans into tangible commercial results, managing high-volume operational workflows that impact buyer investment, campaign performance, and FBS adoption.

Responsibilities

• Own end-to-end operational execution for buyer-related commercial tasks that drive FBS growth, including initiating and tracking voucher requests, coordinating and securing flash sale slots, managing push notification bookings, and supporting deal hunting for high-impact FBS products.
• Act as central point of coordination to ensure seamless communication and task flow between the Commercial Strategy team and stakeholders such as Categories, Key Account Managers (KAMs), Marketing, and Core Operations.
• Support ad-hoc data retrieval and analysis to assess performance of ongoing initiatives, assist in compiling reports, and identify immediate operational bottlenecks or underperforming elements for quick resolution.
• Identify inefficiencies in current execution workflows and proactively propose and implement process improvements to streamline operations, increase speed, and reduce errors in campaign deployment.

Qualifications

• 1–2 years working experience, preferably in a fast-paced environment (e.g., E-commerce, Tech, or Commercial support).
• Exceptional attention to detail with ability to manage complex tasks and high-volume data/processes with high accuracy.
• Highly organized, proactive, and comfortable managing communications and alignment across multiple internal teams and stakeholders.
• Strong desire to learn the commercial landscape and operational mechanics of e-commerce, with potential to take on increasing responsibility.
• Comfortable with data and spreadsheets (e.g., intermediate Excel skills) and ready to support data analysis needs.

Skills

• Intermediate Excel and general spreadsheet/data handling skills.
• Experience or comfort with ad-hoc data retrieval and basic analysis to support performance monitoring and reporting.
• Cross-team coordination and stakeholder communication to ensure timely execution.
• Process improvement and operational optimization mindset.