Services Solution Advisor (SSA), South East Asia - Premium Services Portfolio

About the Role

The Services Solutions Advisor (SSA) for Customer Success is a senior sales leadership role responsible for driving cloud subscription-based services revenue across Southeast Asia. The SSA acts as the regional expert for SAP Success Plans, Cloud Application Services (CAS), and Custom Innovation Services (CIS), shaping go-to-market strategy, enabling the field, and directly supporting strategic opportunities to achieve and exceed subscription services quota. Open for applicants based in Bangkok, Kuala Lumpur, Manila, or Jakarta (no relocation provided).

Responsibilities

• Own and achieve the SEA cloud subscription-based services quota for Customer Success (Success Plans, CAS, CIS).
• Define, localize, and continuously refine the GTM strategy for Success Plans, CAS, and CIS across Southeast Asia aligned with regional and global priorities.
• Act as senior subject-matter expert in customer-facing engagements for discovery, value articulation, proposal shaping, and commercial structuring.
• Partner with Account Executives, Cloud License Sales, and Customer Success teams to embed subscription services into account and territory plans.
• Lead and orchestrate complex, multi-country subscription services deals including qualification, solution design, pricing, risk management, and closure.
• Build and deliver enablement for sales and presales on value propositions, use cases, packaging, and commercial models.
• Drive pipeline generation through targeted campaigns, partner collaboration, and strategic initiatives with marketing and ecosystem partners.
• Provide structured market feedback to portfolio, product, and delivery teams on needs, competitive positioning, and offer evolution.
• Track, report, and forecast subscription services pipeline and bookings with visibility by country, segment, and offering.
• Represent Customer Services & Delivery in executive discussions with strategic customers, partners, and internal leadership across Southeast Asia.

Qualifications

• Bachelor’s degree in Business, Information Technology, Engineering, or related field; MBA or equivalent is an advantage.
• 10+ years in enterprise software, cloud, or services sales, with at least 5 years focused on subscription-based or recurring revenue models.
• Proven track record of meeting or exceeding quota in a regional or multi-country role, ideally within Southeast Asia.
• Deep understanding of cloud subscription-based services, including customer success offerings, application management services, and infrastructure/technical services.
• Experience building and executing GTM strategies including segmentation, value proposition development, and sales enablement.
• Strong executive presence and communication skills with ability to engage C-level stakeholders and translate technical services into business value.
• Experience working in a matrixed environment with sales, presales, delivery, product, and partner organizations.
• Fluency in English required; Thai language skills are a strong advantage.
• Willingness to travel across Southeast Asia as needed.

Success Measures

• Achievement of annual cloud subscription-based services quota for Success Plans, CAS, and CIS across Southeast Asia.
• Growth in pipeline coverage and win rates for subscription services deals in key markets.
• Increased attach rate of Success Plans, CAS, and CIS to cloud license opportunities and installed base.
• Positive feedback from sales, customers, and partners on SSA support, expertise, and GTM leadership.

About the Company

SAP is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. SAP supports more than four hundred thousand customers worldwide and operates as a cloud company with a global employee base. The company emphasizes inclusion, employee wellbeing, and continuous learning.

Additional Information

• Work arrangement: hybrid.
• Employment type: full time.
• Open locations: Bangkok, Kuala Lumpur, Manila, Jakarta (no relocation provided).
• SAP is committed to Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.