Field Service Engineer

About the Company

Work Your Magic with us! Ready to explore, break barriers, and discover more? Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet.

Responsibilities

• Machine inspection, installation, commissioning, calibration, maintenance and part replacement of laboratory instruments.
• Mechanical and electrical repair of instruments.
• Perform in-house and on-site trials and conclude reports.
• Plan weekly service activities and prepare monthly service reports; handle service calls, contracts and related reporting.
• Report customer complaints with proper documentation.
• Drive service sales: remind customers to renew contracts, sell service contracts, manage customer appointments for delivery and service, receive after-sale service calls.
• Support procurement for spare parts or contacting sub-contractors.
• Coordinate with sales team on schedules, document filing and information sharing; gather market information and provide technical support to sales.
• Occasional up-country and overseas travelling is required.

Qualifications

• Bachelor of Electronics/Electrical Engineering or related fields.
• Foundation in English and good knowledge of local language preferable.
• Familiar with service concepts, practices and procedures.
• Robust technical experience on laboratory instruments and field activities; comfortable with digital tools such as network connectivity and CRM.
• Strong organizational, time-management and problem-solving skills; able to maintain clean and organized work areas.
• Customer-oriented; professional communication with internal and external partners; positive, patient and responsible.
• Team player with learning agility.

Benefits

We celebrate diversity and are committed to creating access and opportunities for all to develop and grow. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress.