Customer Services Representative

About the Role

Customer Services Representative at ZIM Integrated Shipping Services. Onsite, Full-time. Handle customer enquiries and customer shipments from booking release to cargo arrival at destination and provide professional customer service.

Responsibilities

• Handle customer enquiries & customer shipments from booking release to cargo arrival at destination.
• Provide professional customer service to meet customer's satisfaction.
• Promote and support ZIM’s e-commerce products to customers.
• Answer incoming customer calls and emails and act as a concierge to guide the customer through its experience with ZIM.
• Create and modify export bookings based on customer needs and availability as determined through consultation with the booking tool.
• Coordinate solutions to documentation issues for customers.
• Field a large volume of incoming calls from ZIM's client base while maintaining a professional and courteous demeanor.

Qualifications

• Bachelor's degree in Merchant Marine Trade, Business Administration or related fields.
• 1-3 years' experience in shipping and logistics business.
• Good computer software skill (EXCEL, WORD).
• Good command of English.
• Proactive with service-mindedness and good communications skills.
• New graduates are welcome.