ASEAN Service Growth Manager

About the Company

Life Unlimited. At Smith+Nephew, we craft and manufacture technology that takes the limits off living. We are a global medical technology company that designs and manufactures technology supporting healthcare professionals to return their patients to health and mobility.

About the Role

The Service Growth Manager is responsible for accelerating service revenue growth across India and ASEAN by transforming Service into a commercial growth engine. The role drives lifecycle monetization of the installed base through service contracts, repairs, rentals, refurbishment, and value-added services, working in close partnership with Commercial, Marketing, and Service Operations teams. This position owns execution of regional service growth initiatives and ensures service becomes a strategic differentiator supporting sustainable business performance.

Responsibilities

Service Revenue Growth (Primary Accountability)

• Drive measurable service revenue growth across ASEAN
• Increase service contract penetration and lifecycle monetization
• Develop and execute regional service growth plans aligned with EM strategy
• Build and maintain a qualified service opportunity pipeline

Commercial Integration

• Partner with Sales leadership to embed service within capital sales strategy
• Position service as a value driver during customer acquisition and retention
• Support commercial teams in identifying service upsell and cross-sell opportunities
• Influence commercial mindset shift from Service as Cost to Service as Growth Driver

Install Base Monetization

• Improve install base visibility and service coverage
• Identify non-contracted systems and convert into recurring revenue
• Drive adoption of standardized service offerings and pricing frameworks

Service Portfolio Execution

• Deploy contracts, refurbishment, rental, and value-added services programs
• Support launch and scaling of new service offerings
• Ensure regional adoption of global service frameworks

Performance & Governance

• Track and manage KPIs including service revenue growth, contract capture rate, install base coverage, lead generation & conversion, and customer experience indicators
• Implement dashboards and governance rhythm with regional stakeholders

Cross-Functional Leadership

• Act as primary interface between Service, Commercial, Marketing, and Finance
• Support regional leaders in executing service growth initiatives
• Enable field teams through structured engagement and coaching

Qualifications

• Bachelor's degree in biomedical engineering, Electronics, Medical Technology, Business, or a related field. MBA or equivalent commercial/business experience preferred
• 10+ years of experience in Medical Devices across commercial, service, lifecycle management, or business growth roles
• Demonstrated track record of driving measurable revenue growth, lifecycle monetization, or business expansion initiatives
• Strong commercial acumen with proven ability to influence sales organizations and cross-functional stakeholders without direct authority
• Experience working across multi-country or regional environments, preferably within emerging markets
• Ability to operate effectively in transformation and growth environments with high organizational complexity
• Data-driven decision maker with strong execution mindset and ability to translate strategy into actionable plans
• Excellent stakeholder management and collaboration skills, with the ability to navigate challenging commercial dynamics constructively
• Strong presentation and communication skills, capable of engaging senior leadership and translating technical/service concepts into business value
• Experience building business cases, growth plans, or commercial initiatives is highly desirable
• Six Sigma or process improvement certifications are advantageous but not mandatory
• Travel: 30% regional/market travels

Benefits

• Generous annual bonus and pension Schemes, Save As You Earn share options
• Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours
• Private Health and Dental plans, Healthcare Cash Plans, Income Protection, Life Assurance
• Hybrid Working Model (For most professional roles)
• Hands-On, Team-Customised, Mentorship training