IT Generalist

How Will You Make An Impact?

You Will Keep Our Team Connected, Productive, And Ready To Work By Providing Fast And Reliable IT Support Across Hardware, Software, And Network Systems. Your Work Will Help Ensure Smooth Daily Operations And Create A Better Technology Experience For Employees Across The Organization

What You Will Do?

• Provide IT Helpdesk Support For Windows, MacOS, And Business Software Applications
• Troubleshoot And Resolve Hardware, Software, And System Issues For Employees
• Set Up And Configure Computers, Devices, And Software For New Employees
• Support Employee Onboarding And Offboarding Processes Following Company Policies
• Manage IT Equipment Preparation, Collection, And Inventory Tracking
• Perform Basic Network Troubleshooting For LAN, Wi-Fi, Routers, And Related Devices
• Monitor And Maintain IT Equipment To Ensure Readiness And Reliability
• Coordinate With Internal Teams And External Vendors To Resolve Technical Issues
• Document Support Requests And Maintain Accurate IT Records
• Support Other IT Operations And Projects As Assigned

What You Will Need?

• Bachelor’s Degree In Information Technology, Computer Science, Or Related Field
• At Least 2 Years Of Experience In IT Support, Helpdesk, Or Related Field
• Strong Knowledge Of Windows, MacOS, Hardware, And Software Troubleshooting
• Basic Understanding Of Network Systems Including IP Address, LAN, Wi-Fi, And Router Configuration
• Strong Problem-Solving And Troubleshooting Skills
• Service-Oriented Mindset With Excellent Communication Skills
• Able To Work Independently And Prioritize Multiple Tasks Effectively
• Good Attention To Detail And Strong Sense Of Responsibility
• Flexible And Adaptable To Changing Business Needs
• Available To Provide Remote Support During Weekends When Required