IT Assistant

About the Company

The United Nations Educational Scientific and Cultural Organization Regional Office in Bangkok and Office for UN Coordination for Asia and the Pacific (UNESCO Bangkok), established in 1961, oversees UNESCO's programmes in education, natural sciences, ocean sciences, social and human sciences, culture, and communication and information across seven countries: Afghanistan, Cambodia, Lao PDR, Myanmar, Singapore, Thailand, and Viet Nam. It coordinates national activities through offices in Kabul, Phnom Penh, Ha Noi, and Yangon (antenna office) and leads the SDG4-Education 2030 Agenda covering 46 Member States and three Associate Members.

Responsibilities

• Deliver first line IT support to users, addressing hardware, software, connectivity, and collaboration tool issues, including those related to online and hybrid events.
• Respond to incident calls and service requests, resolving issues at first point of contact where possible and escalating complex cases per procedures.
• Carry out scheduled service requests such as equipment installation and removal, hardware replacement, software deployment, LAN connections, site surveys, and equipment return to stock.
• Accurately document all support actions and outcomes in the automated tracking system, ensuring clear records of issues, resolutions, and follow-up actions.
• Provide basic guidance and on-the-job training to end-users on standard UNESCO applications, systems, and digital collaboration platforms, with emphasis on virtual and hybrid meeting tools.
• Identify recurring issues or systemic weaknesses and propose practical improvements to enhance service quality, reliability, and user experience.
• Plan, install, configure, test, and operate audiovisual and conferencing systems for meetings, webinars, conferences, and hybrid events; provide real-time technical support during live sessions.
• Coordinate with programme teams to prepare event technical requirements, conduct rehearsals and system checks, and mitigate technical risks.
• Maintain AV and event-related equipment through routine inspection, basic maintenance, cleaning, and troubleshooting.
• Prepare and manage digital and visual materials for events, including presentation layouts, screen overlays, basic graphic assets, and platform configurations for virtual and hybrid environments.
• Record, edit, process, and finalize audio and video content from events for internal reference and external dissemination, as required.
• Perform other related duties to support ICT services and office operations.

Qualifications

• Education: Completed secondary education (High School Diploma or equivalent) and/or Bachelor’s Degree in Computer Science, Information Technology, or a related field.
• Work experience: Minimum 4 years of relevant experience in IT support or service desk functions (for candidates with secondary education) or minimum 1–2 years of relevant experience for candidates with a Bachelor’s degree.
• Experience should preferably include end-user IT support (hardware, software, connectivity and collaboration tools) and support for online/hybrid events.

Skills

• Provide technical support for corporate IT services and digital collaboration platforms.
• Operate and maintain audiovisual and conferencing systems; record and edit audio/video content.
• Document support actions and use an automated tracking system for incidents and service requests.

Additional Information

• Type of contract: Service Contract; Level: SC4.
• Duty Station: Bangkok; Work location: On site.
• Duration: 12 months (tentatively 1 July 2026 to 30 June 2027) with an initial three (3) months probationary period; renewal subject to satisfactory performance and availability of funds.
• Hiring open to: External candidates. Only candidates who have the right to live and work in Thailand may apply.
• UNESCO Core Values: Commitment to the Organization, Integrity, Respect for Diversity, Professionalism.
• Application deadline (Midnight UTC+7 Time): 16/06/2026.