Recovery Operations (SPX Express)

About the Role

Support operations to run smoothly in reverse flow and exception order management flow operations at SPX Express.

Responsibilities

• Support operations to run smoothly in reverse flow and exception order management flow operations
• Analyze exception order root cause and point of occurrence to reduce number of exception orders
• Identify gaps for improvement in-station parcel compliance and coordinate with relevant teams to improve process more efficiently and effectively
• Manage dispute operations for internal and external SPX operating model
• Reconcile stuck loss to comply with exception process and SOC for liquidation
• Align with CX team on handling process, SLA days from Ops feedback
• Make decision on complicated case from ticket/ stuck order for loss and claim process
• Analyze and report Recovery team OKR and project/ initiatives progress to Team Lead

Qualifications

• Bachelor's degree with 1-2 years of related experience
• Ideally from logistics, operations management, or data analysis background
• Strong interpersonal, analytics, and problem-solving skills