Key Account Management (Shopee)

About the Role

Responsibility to ensure the success of key merchants on Shopee platform including driving Revenue and smooth operation. Educating sellers on Shopee features, Shopee promotional campaigns and market insights, and building strong relationships with merchants.

Responsibilities

• Ensure the success of key merchants on Shopee platform, driving revenue and smooth operations
• Educate sellers on Shopee features, promotional campaigns and market insights
• Build good relationships and trust with merchants to understand their business and key success factors
• Interact with stakeholders from different teams (e.g., category management, search) to ensure product visibility for new sellers
• Implement campaigns for new sellers, analyse and report their performance
• Share knowledge with other local teams and replicate best practices
• Forecast volume and number of new sellers and plan activities required to incubate them
• Update the management team on weekly progress

Qualifications

• E-commerce experience
• Bachelor or Master Degree in BBA or related fields
• 0-1 years experience in Key Account, Merchandiser, Business Development would be a plus
• Logical thinking and strong problem solving skills
• Ability to interact with a broad set of businesses and stakeholders and present both over the phone and in person
• Good command of English
• Good team player, with an aptitude for sales and the ambition to constantly outperform KPIs