Caddie Master

About the Role

Job Location: Laguna Golf Phuket. The Caddie Master is responsible for overseeing the overall operations of the caddies and caddie house facilities, ensuring excellent guest satisfaction. Responsible for managing scheduling, attendance, training, and arranging assistance with tournament activities such as scoring and novelty recording. Work arrangement: onsite. Employment type: full time.

Responsibilities

• Manage daily caddie assignments, schedule rotations, attendance and leave; ensure adequate caddie levels based on seasonality or high booking volumes.
• Communicate daily caddie booking process with the reservation team and ensure caddies perform duties as per LGP caddie manual.
• Coordinate caddies for golf course maintenance when requested and ensure caddies conduct themselves professionally and politely in line with caddie rules and regulations.
• Review golfer feedback from drop box and any complaints; create and implement improvement plans for poor-performing caddies; review 59club caddie audit feedback.
• Ensure caddie house facilities are maintained to hygienic standards; coordinate with engineering and maintenance teams for repairs and preventive maintenance; maintain cleanliness and presentation of the caddie house.
• Assign caddies to perform scoring duties or novelty recording during official events and ensure caddies understand golf formats and can complete scoring for golfers.
• Lead, supervise, and motivate operational teams to achieve high performance and service excellence; conduct staff training, coaching, and performance evaluations.

Qualifications

• Minimum 3–5 years' experience in hospitality, golf club, resort, or clubhouse operations.
• Strong leadership and communication skills with good command of English communication.
• Good problem-solving and organizational abilities.
• Experience in customer service and team management.
• Computer literacy in Microsoft Office and operational systems.