Product Design Lead - True Money

About the Role

The TrueMoney Product Design team is divided into multiple teams, each of which focuses on specific areas of the business. We are looking for an experienced designer to lead the Lifestyle-related and Merchants design team. In this role, you will drive product design initiatives to make TrueMoney Wallet a frictionless payment solution and a platform for merchants and consumers to interact. We are seeking an experienced product design lead who is passionate about creating delightful and effective user experiences that help users accomplish their goals quickly.

Responsibilities

• Design Leadership: Lead, mentor, and empower a team of product designers to deliver world-class experiences across Lifestyle, Rewards, Insurance, and Merchant business units.
• Stakeholder Partnership: Act as a strategic partner to Product Managers and Business Development to align design roadmaps with business goals and ensure seamless end-to-end delivery.
• Design Governance & Excellence: Define and uphold high design standards for usability and visual consistency across the TrueMoney ecosystem, and evolve the shared design system.
• User Advocacy: Influence product direction by effectively communicating user insights and design value in cross-functional strategic discussions.
• Outcome-Driven Delivery: Balance speed and quality in fast-paced cycles, ensuring design solutions are tied to measurable business outcomes and user success.
• Adaptation: Effectively pivot or adapt design work and ways of working depending on project context, time, and effort.

Qualifications

• 6+ years of digital product design experience, with at least 1–2 years in a leadership or mentorship role.
• Proven experience in designing Insurance or merchant products is highly preferred.
• Leadership skills: ability to lead, coach, and mentor a team of designers while fostering a collaborative team culture.
• Exceptional ability to articulate complex design concepts and influence stakeholders at all levels; fluent in Thai and proficient in English.
• Deep understanding of user-centric principles, human-computer interaction, psychology, and usability.
• Comfortable with speaking up, asking questions, and receiving feedback.
• Ability to balance strategic thinking and hands-on execution and handle multiple projects simultaneously.
• Portfolio available demonstrating a history of delivering quality products, roles and responsibilities, and the design processes used.

Skills

• Design system governance and visual consistency across products.
• User advocacy through research insights and usability practices.
• Outcome-driven product design with focus on measurable business and user outcomes.
• Mentoring and coaching designers; cross-functional collaboration with PMs and business teams.