Customer Service Executive
ประกาศจากแหล่งภายนอกคุณสมัครได้โดยตรง — เราจะพาคุณไปยังหน้าสมัครงานของบริษัท ไม่ต้องสมัครสมาชิก ไม่มีคนกลาง ไม่ต้องล็อกอิน ThaiJobz
เกี่ยวกับตำแหน่ง
As a Customer Service Executive, you will manage order processing and export shipments, ensuring high levels of service for customers by liaising with internal and external parties. This role requires proactive communication and problem-solving skills to manage the entire order cycle.
รายละเอียดงาน
About Kerry
Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.
About the role
Reporting to the Customer Service Manager, you will be responsible for liaising with Business/Account Managers, Operational, Quality and Warehouse Personnel; providing a high level of service to our valuable customers by ensuring all customer requests/enquiries are actioned professionally and in a timely manner.
Work Location Bangna, Bangkok
Reporting to Customer Service Manager
Core job Customer Service Executive (Order Management & Export)
Key responsibilities
- Maintain professional, timely, and effective communication with all external and internal parties.
- Develop and maintain excellent relationships with our local and export customers.
- Be responsible for all aspects of account management, including order management, export shipment processes/administration, master data maintenance, credit/debit processing, and complaint handling.
- Prepare shipping documents (invoices, packing lists, etc.), book shipments, and arrange all export shipment processes.
- Ensure service issues do not arise by clarifying customer requests and managing expectations.
- Determine the cause of any issues, seek solutions, and escalate appropriately.
- Follow through on the entire ordering cycle, from order entry to delivery, liaising with Production, Supply Chain, and Finance teams at the appropriate stages.
- Perform other ad-hoc duties as assigned when required.
Qualifications and skills
- Minimum 5-7 years of experience in Customer Care (Order management, Export & Shipping Coordination); FMCG/export background preferred.
- Excellent verbal and written communication skills in English and Thai.
- Demonstrate strong organizational and time management skills.
- Proactive and able to take initiative.
- Able to work both independently and as part of a team.
- Experience with SAP/SFDC is an advantage.
คุณสมบัติผู้สมัคร
- ประสบการณ์
- 6-10 ปี
- การศึกษา
- ไม่ระบุ