Telemarketing Executive (Mandarin-English Speaking)

About the Company

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

Responsibilities

• Contact potential guests by telephone to sell a discounted holiday discovery package and invite them to a personal preview of the onsite sales gallery.
• Make outbound dials at a rate of at least 20 dials per hour and meet all efficiency guidelines.
• Follow a scripted presentation to ensure accurate communication and maximize bookings for preview presentations.
• Use an empathetic, listening, problem-solving approach to overcome objections and persuade guests to attend the 90-minute sales presentation on shared ownership benefits.
• Support the customer’s decision to purchase and travel on the Holiday Discovery Package by sharing benefits and reinforcing the package's value.
• Ensure all guests meet the qualifications and participation details of each offer and maintain timely, accurate documentation.
• Effectively manage company-assigned leads for maximum conversion to preview presentations.
• Perform clerical or other reasonable duties as requested by the Telemarketing Manager/Supervisor.

Qualifications

• Positive and enthusiastic attitude with professional presentation.
• Excellent verbal and non-verbal communication and listening skills.
• Ability to work independently and as an active team player.
• Multi-tasking ability, problem solving and negotiating skills.
• Minimum one year’s experience in the Shared Ownership selling profession, and/or two years’ experience in direct selling.
• Tertiary or university education desirable but not essential.
• Mandarin and English speaking ability (as per job title).