Service Owner - Business Products

Job Purpose

The Service Owner is responsible for the overall management and ownership of a specific IT service or set of related services within the organization. This role plays a pivotal role in ensuring that the service meets the needs and expectations of its users, aligns with business objectives, and delivers value to the organization. The Service Owner defines the service strategy, manages service design and delivery, and acts as the primary point of contact for all service-related matters.

Roles & Responsibilities

• Lead service for both SAP and Non-SAP
• AMS cost & ticket optimization
• Lead Key user / business engagement model
• Contract & SLA governance (ABeam, IAM, etc.)
• Cross-domain coordination (Commercial, Procurement, Manufacturing, Finance, Legal, Traceability)

Qualifications

• Bachelor's degree in a relevant field (e.g., Business, Information Technology)
• ITIL or relevant service management certification is preferred
• Strong SAP Experience (End-to-end implementation, rollout or AMS support)
• Business & Process Alignment Capability - Engage cross-functional teams e.g. (Finance, Procurement, Manufacturing, etc.)
• Service Delivery & Operations Ownership - Experience in service operations, managing SLAs / incident handling, running steady-state application support
• Stakeholder Management & Leadership - Proven ability to lead cross-functional teams, coordinate between technical and business stakeholders, drive decisions and alignment for the service

Additional Information

Work location: SM Tower Building, Bangkok