Customer Service Intern (Fastbuy)

About the Company

FastBuy is a centralized logistics hub in Thailand specializing in consolidated international shipments for customers worldwide. We enable overseas individuals and small businesses to purchase products from any Thai retailer—including Shopee, Lazada, and TikTok—and have them efficiently consolidated at our Thailand warehouse facility. Our goal is to provide a seamless cross-border shopping experience, offering operational support and competitive international delivery directly to customers' doorsteps across the globe.

• Global Reach: Delivering Thai products to customers worldwide.
• Consolidation Excellence: Managing multiple parcels from various Thai retailers into single international shipments.
• Diverse Customer Base: Serving both personal buyers seeking authenticity and resellers needing scalable operational support.

Responsibilities

• Provide information and resolve inquiries for all customer segments via Phone, Chat, and Email.
• Record and track reported cases, coordinating with relevant teams to ensure prompt solutions.
• Compile frequently asked questions and common issues to improve service standards and resources.
• Assist in optimizing the customer journey to ensure a world-class service experience.

Qualifications

• Currently pursuing a Bachelor’s degree in Supply Chain Management, International Business, or a related discipline.
• Interested in E-commerce and the international shipping industry.
• Proactive, detail-oriented, and possessing a strong desire to learn.
• Command of the English language.

Benefits

• Work Location: Fastship Head Office (Chaengwattana 14).
• Work Days: Monday – Friday (09:00 AM – 06:00 PM).
• Allowance: 200 THB/Day.
• Additional Benefits: Quarterly Company Parties.