Customer Success Specialist

About DayOne

DayOne builds and operates hyperscale data centers across nine markets in APAC and Europe. We raised US$4.5B in Series C funding and are in active build across the region. In Malaysia, that means real scale on the ground. As Johor's largest LEED-certified data center operator, we run two campuses at Nusajaya Tech Park and Kempas Tech Park, at the heart of the SIJORI cross-border digital corridor connecting Singapore, Johor, and Batam. Across both campuses, the infrastructure supports some of the world's most advanced AI and digital technology, and the client partnerships behind it need the same precision as the build itself.

About the Role

You'll support the Customer Success Manager in delivering DayOne's client-facing services and projects. This will involve coordinating daily operations, tracking service performance, and keeping documentation audit-ready across a portfolio of hyperscale infrastructure projects. This is a structured, entry-to-early-career role with genuine exposure to how client relationships and project delivery work in a live data center environment.

Customer Engagement and Support

• Manage day-to-day customer communications, ensuring timely and professional responses to inquiries and issues.
• Prepare customer-facing documentation and maintain accurate records to support the relationship the Customer Success Manager owns.

Service Delivery Monitoring

• Track service performance against SLAs and prepare regular reports and dashboards.
• Coordinate with internal teams to keep service operations running smoothly and resolve issues on time.

Project Coordination

• Support the Customer Success Manager on project schedules, documentation, and stakeholder communications.
• Track project milestones, procurement activities, and flag risks early.

Compliance and Cross-Functional Collaboration

• Maintain organized records of service and project activity in line with audit and compliance requirements, including ITIL standards.
• Liaise with operations, network, IT services, and construction teams to keep tasks moving, and coordinate meetings and follow-ups across teams.

Requirements

Technical Skills

• Bachelor's degree in Project Management, Engineering, or a related discipline.
• At least 1 year of experience in the data center industry, MEP consultancy, or construction is preferred. Fresh graduates with relevant internship or project exposure are welcome to apply.
• Working proficiency in English

Soft Skills

• Communicates clearly and professionally with customers and internal stakeholders across different seniority levels.
• Keeps multiple workstreams organized and on track without needing reminders on deadlines.
• Picks up new processes quickly in an environment where standards are high and details matter.

Nice to Have

• A second regional language is a strong advantage for engaging clients across different markets.
• Exposure to ITIL frameworks or service delivery standards.
• Familiarity with SLA monitoring tools or client-facing reporting dashboards.
• Prior exposure to hyperscale or mission-critical infrastructure projects.

Why DayOne?

This is an early-career role with genuine visibility. You'll work directly alongside the Customer Success Manager on client relationships that matter to DayOne's growth across Southeast Asia. The learning curve is real and the infrastructure you'll help support is among the most significant being built in the region right now. If you want to start a career at the intersection of technology, infrastructure, and client delivery, this is a strong place to do it.