Customer Service Team Leader 1

Job Purposes

Control operations of providing service and help, including building relationship with customers in branch and managing customer service areas, to satisfy customers effectively

Key Roles and Responsibilities

• Control and examine service and standards of customer service staffs, including dressing and working processes, to ensure effective operations
• Schedule shifts for customer service staffs to ensure appropriate worktime
• Control overall operations and make statistic report of service use to submit to relevant functions
• Coordinate with customers and relevant functions internal and external branch to improve standards of service and satisfy customers
• Control and manage problems and comments to submit to relevant parties to solve, improve, respond to customer queries
• Control preparation and maintenance of equipment and facilitators in customer service areas to ensure effective use
• Keep up to date with lists of sales promotion activities in branch to provide accurate information to customers

Qualifications

• Bachelor’s degree in related field
• Minimum of 1-3 years of responsible experience in related field and 0-3 years of team management
• Have communication skills, including English skills
• Have good and tidy personality
• Be responsible and patient
• Have problem-solving skill
• Have service mind and good human relations