L2 Desktop Support Engineer TH

About the Role

WE’RE HIRING A DESKTOP SUPPORT ENGINEER IN THAILAND! Excis is a global IT support leader, driven by innovation and collaboration. Client in 190+ countries, 6000+ Engineers, 200+ Enterprise Clients.

Responsibilities

• Identify device issues by reading error codes displayed on equipment.
• Replace or swap faulty hardware components and perform hardware upgrades when required.
• Diagnose and troubleshoot faults using diagnostic tools and software; perform full system rebuilds per client documentation.
• Provide best-effort support for OSX, iOS, and Android devices.
• Provide assistance to support teams from other service providers and contribute analysis/input on projects.
• Work in staggered shifts when required and travel to different sites as part of job responsibilities.
• Manage inventory and oversee movement of company stock, including ordering, storage, and stock levels.
• Maintain accurate records of goods entering or leaving the stockroom, including new and returned items; update inventory records regularly.
• Prepare and maintain daily, weekly, and monthly reports on IT stock and generate trend analysis reports on common failures affecting end-user devices.
• Perform additional duties as assigned.

Qualifications

• Intermediate level: typically 2–4 years of applied skills and relevant experience.
• Industry-standard certification such as CompTIA A+, or equivalent work experience of at least 3 years.
• Completion of required training/certifications, or ≥3 years equivalent experience, to perform warranty hardware repairs for HP, Dell, and Lenovo devices (parts ordering, repair/replacement, defective part returns).
• Strong working knowledge of Windows operating systems, including troubleshooting and full system rebuilds based on client-specific documentation.
• Familiarity with OSX, iOS, and Android to provide best-effort end-user support.
• Practical knowledge of Microsoft Office applications, antivirus solutions, and desktop services to troubleshoot software-related issues.
• Ability to use provided knowledge base articles to resolve issues related to client-specific applications.
• Strong customer-facing verbal and written communication skills; fluent English (spoken and written) and conversational ability in the local language.
• Ability to apply intermediate subject-matter knowledge, exercise independent judgment within established practices, manage multiple tasks and priorities, and maintain high attention to detail.

Benefits

• Supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies.
• Competitive compensation and opportunity to contribute to a global IT leader.

Additional Information

• Work arrangement: onsite.
• Employment type: full-time.
• May require travel to client sites and working staggered shifts.