Manager - Payroll (Subject Matter Expert)

About the Company

Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 1000+ global enterprises to manage their 4 million+ employees across 130+ countries.

Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups: Nivea, Starbucks, DLF, JSW, Adani Group, Crisil, CRED, Vedanta, Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities Management, VNG Corporation, and many more.

Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, TCV, KKR, and Partners Group.

About the Role

We are looking for an experienced Thailand Payroll SME with deep domain expertise and a passion for building intuitive, customer-first payroll solutions. You will work in a fast-paced SaaS environment, partnering with product managers, engineering, and design teams to craft and roll out scalable payroll products aligned with our vision. Your insights will help shape solutions that cater to the unique compliance and operational needs of the market.

Responsibilities

• Lead accurate and timely processing of payroll implementation projects, ensuring seamless delivery for clients and efficient coordination within the payroll team.
• Serve as the primary point of contact for clients, managing expectations and providing comprehensive updates on project progress.
• Collect and analyze payroll requirements, translating these into detailed system specifications for successful implementations.
• Demonstrate advanced expertise in the implementation and support of Philippines payroll systems, with an added advantage of global payroll experience.
• Exhibit extensive domain knowledge of global payroll, HR, and benefits systems.
• Maintain an in-depth understanding of statutory policies applicable in Thailand, ensuring compliance in all payroll operations.
• Manage complex and high-volume payroll operations, optimizing workflows and enhancing overall efficiency.
• Execute and adjust strategic plans independently, and proactively initiate and implement process improvements.
• Provide leadership in configuring and testing integrations between Darwinbox and other third-party solutions.
• Assist the product implementation team during go-live, coordinate with client teams, and support clients to resolve payroll queries.
• Test and develop enhancements for the payroll module and coordinate with the development team.
• Resolve customer problems by clarifying complaints, determining causes, selecting and explaining solutions, expediting corrections, and following up to ensure resolution.

Qualifications

• At least 10 years' experience in payroll implementation/support with in-depth knowledge of Thailand payroll.
• Good understanding of statutory compliances of the country.
• Proven ability to work and effectively communicate with C-level executives and line of business representatives.
• Proven ability to understand client pain points and propose solutions.
• Excellent communication and interpersonal skills.
• Strong analytical skills for problem-solving and proposing resolutions.
• Effective time management skills.
• Experience in client handling and payroll system implementation (transition).