School Success Lead, Revision Village

About the Company

Revision Village is the #1 IBDP resource in the world, trusted by hundreds of thousands of students and educators. As our school partnerships, tutoring, and revision courses scale, what happens after a school joins us matters more than ever.

About the Role

We're hiring a School Success Lead to own the full post-sales journey for schools, teachers, and students: onboarding, support, engagement, retention, and product feedback. This is a leadership role spanning school success, operations, product collaboration, and community engagement, with the scope to build the function and team from the ground up.

Responsibilities

• Lead the School Success function with proactive engagement that drives satisfaction, retention, and renewals; define success metrics and client health tracking; own escalations and service standards.
• Own onboarding for new and renewing clients, ensuring schools, educators, students, and families adopt Revision Village successfully; build scalable onboarding frameworks, training materials, and implementation playbooks; ensure a smooth handoff from sales into onboarding and ongoing engagement.
• Oversee day-to-day support across schools, tutoring clients, and families: improve responsiveness, documentation, and workflows; build scalable systems for inquiries and issue resolution; maintain CRM and support tools in an organised and effective manner.
• Gather and synthesise client feedback into structured, prioritised insights; support the product team with feature prioritisation and represent the user voice.
• Work closely with Partnerships, Product, and Marketing to improve the end-to-end client lifecycle; build reporting across onboarding, retention, support, and satisfaction and drive operational excellence as we scale.

Qualifications

• 5+ years in client experience, customer success, account management, or operations, with team leadership experience.
• Proven track record building or improving customer success and support systems, balancing strategy with hands-on execution.
• Strong people management, relationship-building, and escalation skills across diverse stakeholders.
• Ability to turn customer feedback into actionable insights through cross-functional work with product or engineering.
• Proficiency with CRM/support tools (HubSpot, Intercom, Zendesk or similar), strong reporting and spreadsheet skills, and webinar/scheduling platforms (Zoom, Calendly).
• Nice-to-haves: experience with IB and/or international school environments; exposure to product operations or customer experience optimisation; familiarity with customer health scoring and lifecycle management frameworks.

Additional Information

This role is critical to ensuring that every Revision Village user—whether a school, educator, student, tutor, or parent—receives a seamless experience that materially improves teaching and learning. If this sounds like you, apply via the instructions below and please keep an eye on your spam or junk folder for correspondence from Teamtailor.