Sales Manager / Assistant Manager - Luxury & Leisure

About the Role

The Assistant Sales Manager / Sales Manager – Luxury & Leisure is responsible for driving business from luxury consortia, key wholesale partners and destination management companies (DMCs) across Asia and long-haul markets (USA, Europe, South America, Australia, Russia). The role requires a proactive, hunter-style sales approach, strong analytical skills to understand travel patterns and seasonality, and existing relationships with luxury travel advisors to convert business for Park Hyatt Bangkok.

Responsibilities

• Proactively identify and pursue new business opportunities within luxury consortia, wholesale partners and DMCs.
• Maintain and expand relationships with key Asian and international accounts, leveraging existing contacts to maximize conversion.
• Strategize and execute sales plans to grow market share in long-haul markets (USA, Europe, South America, Australia, Russia).
• Develop tactical offers, promotions and packages tailored to seasonal travel patterns and holiday calendars to enhance ADR and profitability.
• Drive demand through dynamic connectivity and ensure seamless integration with partner platforms.
• Engage with luxury travel advisors (e.g., Virtuoso, Traveller Made, Signature) via presentations, webinars and one-on-one meetings to shift business toward the hotel.
• Collaborate with Hyatt Global Sales Directors on joint account strategies, client roadshows, trade shows and corporate presentations.
• Participate in weekly revenue meetings to present segment performance, market share analysis and align sales initiatives with pricing and demand forecasts.
• Negotiate contracts and agreements with consortia, wholesalers and DMCs, delivering best-and-final offers in compliance with Hyatt standards.
• Work with Marketing & Communications and Operations to support tactical campaigns and ensure flawless delivery of VIP stays and leisure packages.
• Maintain accurate records of account performance, pipeline and conversion ratios.

Qualifications

• Minimum 3–5 years of sales experience in luxury hospitality with proven track record in consortia, wholesale or DMC segments.
• Experience with luxury hotel brands is required.
• Strong existing contacts with key Asian and international accounts, and proven ability to convert relationships into production.
• Excellent English communication skills (written and spoken); proficiency in Chinese (Mandarin) is a plus.
• Ability to analyze travel patterns, seasonalities and market dynamics to create effective tactical offers and packages.
• Experience with dynamic connectivity platforms and package creation.
• Strong negotiation, presentation and collaboration skills; proactive, self-motivated and results-driven.

Performance Metrics

• Growth in luxury consortia and wholesale segment revenue.
• ADR improvement through tactical packages and premium room sales.
• Conversion ratio of consortia and wholesale leads to confirmed bookings.
• Market share growth in targeted long-haul markets and increased production from luxury travel advisors.
• Contribution of Hyatt Global Sales Force referrals and frequency/quality of product presentations and advisor engagements.