Assistant Manager, Offices - Tenant Relations
ประกาศจากแหล่งภายนอกคุณสมัครได้โดยตรง — เราจะพาคุณไปยังหน้าสมัครงานของบริษัท ไม่ต้องสมัครสมาชิก ไม่มีคนกลาง ไม่ต้องล็อกอิน ThaiJobz
เกี่ยวกับตำแหน่ง
Lead a team to manage tenant relations and services at One Bangkok, focusing on community engagement, satisfaction, and revenue generation through innovative initiatives. Resolve tenant complaints and collaborate with internal and external partners to ensure seamless service delivery.
รายละเอียดงาน
Job Summary
Lead the Tenant Services and Experience Team in organizing tenant activities and building a strong, engaged community within the workplace at One Bangkok.
Collaborate with in-house tenants and external partners to develop and introduce innovative lifestyle and social engagement initiatives, enhancing tenant satisfaction and generating additional revenue from amenities.
Utilize tenant data analytics to customize approaches, ensuring the highest levels of satisfaction and engagement while proactively addressing any concerns or opportunities for improvement.
Resolve complex tenant complaints with professionalism and efficiency, leveraging a customer-first approach and ensuring service recovery actions are in place.
Liaise with property management and other departments to ensure seamless delivery of tenant services, maintaining a proactive and collaborative approach to addressing tenant needs.
Foster a vibrant and inclusive community by promoting personal growth, productivity, and a sense of belonging through a variety of targeted events and activities.
Key Qualification
- At least Bachelor Degree in Marketing, Event Management, Communication or related field
- Strong customer service and relationship management skills with a customer-centric mindset.
- Proven ability to handle and resolve tenant or customer complaints effectively and professionally.
- Excellent stakeholder management skills with the ability to engage internal and external partners.
- Experience in planning and executing community engagement, wellness, and networking events.
- Strong communication and interpersonal skills, with confidence in interacting with senior executives.
- Proficiency in CRM systems and customer data management to deliver personalized experiences.
- Strong analytical and problem-solving skills with the ability to identify opportunities for service improvement.
- Proactive, organized, and collaborative team player with the ability to manage multiple priorities in a fast-paced environment.
คุณสมบัติผู้สมัคร
- ประสบการณ์
- มากกว่า 10 ปี
- การศึกษา
- ปริญญาตรี