Operated Service Point, Shop Management (SPX)

About the Role

Taking care of end-to-end SPX service point partner onboarding and maintaining the accuracy of partner information which affects seller and customer experience (e.g., service point address, operating hours).

Responsibilities

• Manage SPX service point partner onboarding process including point creation in the system, map creation in Google Maps, material distribution to partners, and ensuring relevant parties complete their checklists on time
• Coordinate with other teams supporting onboarding (training team, payment team) to meet expected timelines
• Maintain accuracy of SPX service point partner information so customers see correct and up-to-date details
• Prepare weekly reports summarizing onboarding performance
• Perform administrative tasks as assigned by the supervisor

Qualifications

• Bachelor’s degree in any field
• Familiar with Google Sheets and Excel; able to use basic formulas to summarize data
• Can communicate in English (reading and writing)
• Detail-oriented mindset
• Able to adapt to changes in business and team direction