Crisis Helpline Responder (Thailand)

About the Company

Intellect is a digital mental healthcare company providing an entirely new way for employers to effectively care for their employees' health & mental wellbeing. We're a team of psychologists, clinicians, and technologists providing an evidence-based approach to proactively help anyone, no matter where they are on their mental health journey. Our mission is to make mental health support radically more accessible, preventative & relatable, and stigma-free.

Responsibilities

• Responding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members
• Providing a range of evidence-based, professional crisis counselling services and personal support, employing de-escalation techniques and crisis intervention techniques
• Assessing the caller's needs and triage for immediate safety or emergency medical attention, or referrals to appropriate services such as face-to-face crisis intervention, case management/advocacy services, individual therapy, or group services
• Conducting risk assessments, including lethality assessment for suicide cases
• Maintaining accurate and detailed call reports on key issues and referrals actioned
• Complying with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR)
• Supporting in the development of appropriate crisis management plans to support callers in crisis
• Making quick in-the-moment decisions when unsure how to proceed and ensuring smooth handover to next shift personnel
• Dedicating entire shift to Intellect tasks and responsibilities only

Qualifications

• 1–3 years of experience in helplines, either in a paid or voluntary capacity
• Completed training in Crisis Intervention or Suicide Prevention (required or preferred as stated)
• Experience working with high-risk clinical situations (at risk of or affected by suicide or crisis cases)
• Can effectively communicate in their native language
• Ability to maintain emotional composure in high stress situations and to recover from stressful interactions and high-risk cases

Skills

• Background in mental health or emergency services considered a plus
• Can effectively communicate in more than one language considered an advantage
• Maintain professional indemnity insurance considered a plus