Holiday Plus Consultant (Mandarin-English-Thai speaking)

About the Company

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

About the Role

Presents and involves guests in the opportunity to experience the finest vacation ownership product via a trial package. Promote and support all aspects of customer service. Maintain a professional and personal image that upholds the AVC standards of integrity, quality and service to customers. Languages: Mandarin, English, Thai.

Responsibilities

• Prepare each day to meet guests professionally and achieve established goals within established time frames.
• Present the Voyager package information according to training specifications and direction of management; use approved Voyager package presentation and support materials exclusively.
• Present appropriate pricing and options in accordance with specified guidelines and ask guests to purchase a package according to training specifications and financial suitability.
• Follow all approved Voyager package closing procedures and complete all appropriate new package holder documentation as required.
• Greet and exit each guest in a warm and friendly manner while providing customer service as specified in training and direction of management.
• Maintain the highest level of company and competitor product knowledge by attending all required training sessions.
• Adhere to all established presentations and corporate policies and procedures and complete other duties as requested/assigned by management.

Qualifications

• Sales Ability: Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service or idea from customers.
• Standards: Set high standards of performance for self; assume responsibility and accountability for successfully completing assignments; demonstrate accuracy and thoroughness; apply feedback to improve performance; prioritize and plan work activities.
• Develop Customer Satisfaction/Loyalty: Effectively meet customer needs; build productive customer relationships; take responsibility for customer satisfaction and loyalty; fulfil commitments.
• Teamwork: Actively participate as a member of the team to advance toward goal completion; share expertise; provide and accept feedback; remain open to others’ ideas.
• Fluent in Mandarin, English and Thai.

Additional Information

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to