07 - Analyst, IT Solutions

Summary

The Analyst, IT Solutions will collect, analyze, develop, document and communicate business requirements, and work with various IT teams to develop and deliver solutions. Provide support and user training on selected systems (for example SFC, ERP and local applications) and participate in IT projects.

Responsibilities

• Gather and document business requirements by engaging with business partners
• Work with various IT teams and the business partners to deliver IT solutions
• Respond to system problems by analyzing the issue and determining the next course of action
• Provide system training to end users
• Participate in various IT projects as required

Qualifications

• 1 to 3 years of relevant experience in similar roles
• Bachelors Degree or consideration of an equivalent combination of education and experience

Skills

• Strong customer service orientation
• Good analytical, technical, troubleshooting and problem solving skills
• Good communication and documentation (including flow charting) skills
• Good understanding of software development life cycle concepts and practices
• Good knowledge of the business area to be supported and a good understanding of its associated business processes
• Basic to good coding skills in specified programming languages
• Understanding of interrelations between IT components (software, OS, databases, network, servers, etc.)

Physical Demands

• Duties of this position are performed in a normal office environment
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required