Engineer
ประกาศจากแหล่งภายนอกคุณสมัครได้โดยตรง — เราจะพาคุณไปยังหน้าสมัครงานของบริษัท ไม่ต้องสมัครสมาชิก ไม่มีคนกลาง ไม่ต้องล็อกอิน ThaiJobz
เกี่ยวกับตำแหน่ง
Join Thailand's leading Digital Service Provider as an Engineer, monitoring and maintaining network infrastructure and responding to technical incidents. This role involves troubleshooting, documentation, and escalating complex issues, suitable for those eager to learn and grow in a dynamic environment.
รายละเอียดงาน
Job Summary
Monitor system and network infrastructure use various tools to ensure optimal performance. Troubleshoot and triage technical issues within defined areas. Track and document incidents and resolutions through a ticketing system. Perform routine operational tasks and activity checks. Escalate complex issues to management, IT teams, third parties, or vendors as appropriate.
Job Description
- Monitor systems. Using diversified tools to monitor the performance and capability of computer systems.
- Troubleshoot problems. Working to triage or troubleshoot the issues within their defined areas.
- Track issues. Tracking and documenting all defects and resolutions in detail through a designated ticketing system.
- Execute some operation routine task or activity check
- Report incidents. Escalating complicated issues to management, other IT resources, third parties and/or vendors, as appropriate.
Qualifications
- Minimum 0-3 years of network operation center or support service.
- BS degree in Information Technology, Computer Science, or equivalent.
- Knowledge of computer systems, cloud, network, and business impact of events and symptoms.
- Experienced in monitoring tools, ITSM tools, backup, and DR tools.
- Knowledge of service subject matter and business processes.
- Knowledge of incident models, diagnostic tools, methods.
- Be able to work on shifts 24x7.
คุณสมบัติผู้สมัคร
- ประสบการณ์
- น้อยกว่า 1 ปี
- การศึกษา
- ปริญญาตรี
เกี่ยวกับบริษัท