Senior Operations Specialist

About the Role

We are looking for a Senior Operations Specialist (Marketplace) to join our Thailand Ride-Hailing team and play a key role in driving marketplace performance and operational excellence. In this role, you will optimise supply and demand dynamics, improve rider and driver experience, and support sustainable business growth through data-driven decision-making and cross-functional collaboration. You will work closely with local and global teams to identify opportunities, run operational experiments, and improve marketplace efficiency in one of Bolt’s fast-growing markets.

About Us

With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. We believe in creating an inclusive environment where everyone is welcome and our goal is to make cities for people, not cars.

Responsibilities

• Own and manage marketplace performance across key metrics like ETA, Search Coverage, Surge, FO%, and Utilisation
• Ensure strong supply-demand balance through pricing simulations, operational levers, and weekly business reviews
• Track and manage incentive spend, ensuring alignment with return on investment and local growth goals
• Partner with local and HQ teams to improve marketplace efficiency using rider and driver insights, competitor analysis, and structured experimentation

Qualifications

• +6 years of experience in Operations, Startups, Strategy Consulting, or marketplace roles
• Strong collaborator with excellent communication skills in English and Thai
• Highly analytical and confident with data — strong Excel / Google Sheets skills are a must
• Execution-focused and able to move fast from strategy to action
• Strong understanding of Thailand’s mobility landscape and local market dynamics
• Customer-oriented and driven to improve rider and driver experience

Benefits

• Play a direct role in shaping the future of mobility and impact millions of customers and partners
• Work in fast-moving autonomous teams with strong career growth opportunities
• Rewarding salary and stock option package
• Hybrid working mode with a minimum of 3 days in the office each week
• Wellness perks to support physical and mental health

Additional Information

Experience is valued but not all boxes must be ticked — applicants with drive, intelligence, and integrity are encouraged to apply.

*Some perks may differ depending on your location and role.