Inside Sales Team Leader

About the Company

As a family-owned and operated company, The CareSide delivers support to home care recipients across Australia. The company has developed proprietary software to operate more efficiently than other home care providers, enabling better team collaboration and cost savings for clients. Founded in 2017, The CareSide has grown into a national provider.

About the Role

As our Inside Sales Team Leader, you will lead the team responsible for converting inbound enquiries into qualified appointments for the field sales team. You will manage an established team of 6–8 inside sales representatives based in the Philippines. Success is measured by appointments booked and downstream sales conversions. This role is best suited to candidates based in Southeast Asia with experience leading Philippines-based teams and working with companies based in Australia, the United States, or the United Kingdom. Candidates must be able to work during Australian business hours.

Responsibilities

• Develop, train, and coach inside sales representatives
• Conduct regular one-on-one coaching sessions, performance reviews, and sales training sessions
• Monitor and improve key performance indicators, including lead response times, appointment booking rates, and sales conversions
• Collaborate with marketing and field sales teams to improve handoffs
• Become an expert in Australia’s aged care system, home care funding, and The CareSide’s service offering to effectively coach the team and improve sales
• Manage day-to-day operations of the inside sales/SDR/appointment-setting team

Qualifications

• 2+ years of experience managing sales, SDR, BDR, or call centre teams
• Experience coaching sales representatives using KPIs and performance metrics
• Experience managing remote teams
• Strong understanding of consultative selling and buyer psychology
• Excellent verbal and written communication skills
• Ability to analyse data, identify bottlenecks, and improve processes
• Experience leading Philippines-based teams and working with Australia/US/UK-based companies highly desirable
• Experience living or working as an expatriate is highly desirable
• Must be able to work Australian business hours