Associate, HR Shared Service

About the Role

The Associate, HR Shared Service works under general direction as part of People First (Ford’s HR support team). Responsible for administration and resolution of HR issues for employees (mainly Thai hourly), including employee inquiries, benefits, onboarding/offboarding, compliance, payroll support, and employee data management. The role also deploys automation and data solutions, maintains accurate and confidential HR records, and helps improve HR service delivery.

Responsibilities

• Manage employee and leader inquiries via calls, chat and service tickets; prepare administrative documents to resolve HR issues in line with company policies and relevant laws.
• Monitor HR Shared Service KPIs (e.g., first contact resolution, employee satisfaction, data accuracy) and maintain records.
• Assist HR lifecycle processes such as onboarding, benefits administration, interview scheduling, and employee offboarding, ensuring timely completion.
• Support payroll transactions, data maintenance, and HR reporting for various HR functions.
• Manage employee data updates and ensure compliance with policies and legislation; maintain accurate and confidential HR records.
• Maintain the compliance library for the HR Shared Service team and stay informed on HR best practices and trends.
• Proactively identify systemic issues, develop root-cause solutions and scale improvements across teams/functions.
• Deploy automation and data solutions using Power tools and Data tools; implement data quality checks and validation rules to ensure data accuracy and reduce manual intervention.
• Work with contact center technologies and HRIS to ensure superior customer experience; handle inquiries from multiple countries and account for country-specific policies.

Qualifications

• Bachelor's Degree in HR Management, Business Administration, Accounting or related field.
• At least 5 years of work experience in Human Resources; 1+ year of customer service preferred.
• 1-2 years' experience with Power tools (Power BI, Power Apps, Power Automation) and data tools (Qliksense, Alteryx, Pega).
• Experience with payroll systems, accounting and taxation.
• Basic programming or scripting skills (Python, VBA, JavaScript) are a plus.
• Competency in intermediate computer skills, especially MS Excel; knowledge of PeopleSoft/Oracle is an advantage.
• Demonstrated effectiveness with contact center tracking systems and HRIS.
• Analytical mindset, systematic thinking, service mind, ability to multi-task and work under pressure; good team player.
• Able to communicate in spoken and written English.

Additional Information

• Onsite role; full-time position.