Service Operations Manager (Aftersales / Dealer Operations)

About the Role

Kia Sales (Thailand) Co., Ltd. is seeking a highly driven and customer-focused Service Operations Manager to support dealer service operations, workshop effectiveness, aftersales operational readiness, and customer ownership experience across assigned dealer networks. This role acts as the operational field owner responsible for strengthening dealer service standards, operational discipline, service readiness, workshop effectiveness, and dealer performance to ensure consistent service delivery and premium customer experience.

Responsibilities

• Act as field operational coach to assigned dealers to strengthen service operations, workshop effectiveness, and aftersales operational standards
• Monitor dealer service performance, workshop operations, service process compliance, and operational readiness
• Conduct dealer site visits, operational reviews, and field support to identify operational gaps and improvement opportunities
• Support dealer capability development to enhance service quality and customer experience
• Monitor dealer KPIs, workshop utilization, and field concerns and recommend corrective actions
• Support new model/service readiness activities including workshop readiness, diagnostics, service processes, and operational preparedness
• Coordinate with technical, parts & warranty, customer experience, and other stakeholders to support service continuity and issue resolution
• Drive continuous improvement initiatives to strengthen dealer service standards and premium ownership experience

Qualifications

• Bachelor’s degree or above in Mechanical Engineering, Automotive Engineering, Industrial Engineering, Business Administration, or related field
• Minimum 5 years of experience in automotive aftersales, dealer operations, workshop operations, service field operations, or related automotive service environment
• Experience in dealer management, service operations, workshop governance, or aftersales field support preferred
• Strong business acumen and customer-centric mindset
• Strong communication, coordination, and stakeholder management skills
• Ability to work in a dynamic and fast-paced environment
• Strong computer literacy in Excel, PowerPoint, and reporting tools