Service Supervisor
ประกาศจากแหล่งภายนอกคุณสมัครได้โดยตรง — เราจะพาคุณไปยังหน้าสมัครงานของบริษัท ไม่ต้องสมัครสมาชิก ไม่มีคนกลาง ไม่ต้องล็อกอิน ThaiJobz
เกี่ยวกับตำแหน่ง
Lead a team of service technicians to deliver high-quality maintenance service, ensuring customer satisfaction and achieving operational targets. This role involves coaching, team leadership, and managing maintenance operations.
รายละเอียดงาน
About the Role
The Service Supervisor leads the operational service delivery team (12-15 service Technicians) that ensures KONE always delivers on its commitments to customers in a safe and timely manner and to the agreed high standard of quality. The Service Supervisor establishes and maintains good relationships with customers through regular interaction. They also coach, lead, and motivate Maintenance Technicians to continuously improve field performance. They manage maintenance operations and variable costs according to targets. With the help of dedicated repair tendering resources in the Customer Service and Administration team, Service Supervisors ensure that repair and callout sales targets are achieved.
Requirements
- Bachelor’s degree holder
- 4-8 years experience in service/maintenance operation and customer service.
- At least 2 years in a supervisory role
- Commercial awareness
- Thai and English
- Safety knowledge
- Coaching skills
- Service Mindset skills
- Management skills (basic understanding of P&L / basic of quality management, etc.)
- IT skills (MS.Office)
คุณสมบัติผู้สมัคร
- ประสบการณ์
- 3-5 ปี
- การศึกษา
- ปริญญาตรี