04 - Technician, IT Site Services

About the Role

The Senior Technician, IT Site Services is primarily responsible for attending to all IT technical problems reported on the factory floor to sustain production continuity. The incumbent may also attend to the offices and other areas from time to time. Other responsibilities include installing and configuring PCs, maintaining and upgrading clients, applications & operating system.

Key Responsibilities

• Provides direct support on all IT technical problems on the factory floor production lines
• Completes computer setup, operating system, clients software update, security patching and follows up on audit issues
• Provides daily support to end users and resolves eHelpdesk tickets
• Assists IT Solutions/Infrastructure Assistant or above on all functions

Qualifications

• 1 to 3 years of related experience; Experience in similar job roles
• Two or Three Year Community College Diploma or consideration of an equivalent combination of education and experience

Required Skills

• Customer service orientation
• Troubleshooting & problem resolving skills
• Good Communication (both oral and written)
• Good knowledge of the Windows OS (server and client) and the desktop operating environment
• Fundamental knowledge of networking concepts
• Fundamental knowledge of infrastructure diagnostic tools and processes
• Fundamental knowledge of end-point security management tools and processes

Physical Demands

• Duties of this position are performed in a normal office environment
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required

About the Company

Celestica enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.