Customer Service Advisor

About the Role

Employment Type: Full-Time | Permanent. Work Environment: 24/7 rotational shifts (including weekends and public holidays). Onsite. Mobile phones are not allowed on the work premises during working hours.

As a Customer Service Advisor, you may be assigned to any of the following ongoing projects based on business needs and your skill set:

• Travel – Handling bookings, itinerary changes, cancellations, and customer queries related to travel arrangements.
• Accommodation – Supporting users with hotel bookings, reservation modifications, refunds, and general stay-related assistance.
• Electronic Order Support – Addressing issues related to online electronic purchases, order tracking, delivery concerns, and returns.
• Electronic Sales – Providing product information, assisting with online purchases, and resolving post-sales concerns related to electronic items.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Resolve customer concerns with clarity, patience, and ownership.
• Tailor responses based on the specific project (Travel, Accommodation, Electronic Order Support, or Electronic Sales).
• Coordinate with internal departments and third-party partners to resolve complex issues.
• Document all interactions accurately in the system.
• Support peers and contribute to a collaborative team environment.
• Participate in assigned ad hoc projects or training initiatives.

Qualifications

• Bachelor’s degree in any discipline.
• Proficient in both Thai and English (B1 level or above).
• Minimum 1 year of customer service experience preferred; fresh graduates are welcome.
• Familiarity with Microsoft Office tools (Word, Excel, PowerPoint).
• Flexibility to work rotating shifts (24/7 environment), including weekends and public holidays.

Desired Attributes

• Passionate about delivering great service.
• Strong communication and problem-solving skills.
• Ability to remain calm under pressure and multitask efficiently.
• Willingness to learn and adapt to various projects and platforms.