Process Improvement and Operationalization Lead

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Key Responsibilities

1. Process Improvement & Operational Excellence
   • Conduct end-to-end reviews of AML processes to identify inefficiencies, control gaps and improvement opportunities.
   • Design and implement simplified, efficient and sustainable processes while maintaining appropriate risk and control standards.
   • Drive initiatives to reduce manual activities, duplication and operational complexity.
   • Identify opportunities for automation, digitization and better use of data.
   • Establish process performance measures and track benefits delivered from improvement initiatives.
2. Operationalization of AML Requirements
   • Translate regulatory requirements, policies, assurance findings and management actions into clear operational requirements, processes and controls.
   • Work with relevant stakeholders to determine process ownership, procedures, controls and implementation requirements.
   • Develop and maintain process maps, procedures, operating guidelines and supporting documentation.
   • Ensure changes are appropriately communicated, implemented and embedded into business-as-usual operations.
   • Conduct post-implementation reviews to assess effectiveness and identify further improvements.
3. Project & Change Delivery
   • Lead assigned AML improvement, remediation and transformation initiatives from planning through implementation.
   • Develop project plans, milestones, dependencies and implementation timelines.
   • Coordinate activities across Business, Operations, AML, Compliance, Risk and other relevant stakeholders.
   • Proactively identify delivery risks, issues and dependencies and drive timely resolution or escalation.
   • Track implementation progress and provide clear updates to the Process Improvement and Operationalization Head.
4. Risk & Control Enhancement
   • Ensure process improvements incorporate appropriate risk management and control requirements.
   • Support remediation of regulatory, audit, compliance and assurance findings.
   • Identify potential execution and operational risks arising from process changes.
   • Work with process and control owners to establish sustainable controls and monitoring mechanisms.
   • Promote strong risk ownership and control discipline across implemented processes.

Qualifications & Experience

• Bachelor's degree in Business Administration, Finance, Risk Management, Operations, Accounting or a related discipline.
• 7-10 years of relevant experience in banking, AML, risk and control, operations, process improvement or transformation.
• Demonstrated experience in process improvement, change implementation or project delivery within a regulated environment.
• Good understanding of AML, financial crime risk, banking operations and regulatory requirements.
• Strong analytical, problem-solving and root-cause analysis capabilities.
• Ability to manage multiple initiatives and coordinate effectively across functional teams.
• Strong stakeholder management, communication and presentation skills.
• Exposure to Lean, Six Sigma, Agile or other process improvement methodologies is an advantage.
• Strong digital proficiency across Microsoft Office and reporting tools, with the ability to leverage AI and effective prompt design to enhance productivity and decision-making considered an advantage.