Manager Sales Gallery

About the Role

To handle all aspects of sales and gallery management and operations processes and support several aspects of the Sales and Marketing operations, being customer-focused as the top priority. Participates in developing and implementing gallery procedures that will increase tour flow from marketing channels. Onsite, full-time role.

Responsibilities

• Manage the sales floor to ensure customer tour flow is efficient and conducive to sales presentations and purchase deliberations.
• Plan and staff the sales force to ensure appropriate number of Sales Executives for marketing/tours and manage any overflow from tour waves.
• Greet customers, make initial introductions to front desk and/or Sales Executives, and provide information on vacation ownership, seasonal travel and financing options.
• Supervise daily operational aspects of the Sales Gallery Floor/Sales Center and support presentations.
• Conduct or contribute to Daily Huddles/Line Ups and participate in regular sales and marketing management meetings to review performance and create action plans.
• Monitor weekly and period-to-date reports (VPG, Net Sales, Customer Satisfaction, SE/ME hot lead reports, channel reports, and P&Ls) and provide motivational guidance to the sales team.
• Mediate, counsel, and resolve issues with or between subordinates and colleagues; determine when issue escalation is required.
• Develop, maintain, and enhance the 'Culture of Excellence' in all aspects of Sales Gallery/Center operation and ensure associates represent the company ethically and professionally.
• Interview new candidates and participate in performance management, coaching, and selection of the marketing workforce.
• Coordinate and prepare quarterly business objectives with the Director of Marketing.
• Marketing support: Owner Referral (OR) management, liaison with Phuket, Bali and broker marketing teams, premium management, coordinate package tours, administer gifts for First Time Buyer (FTB) sales, and provide first-line sales advice.
• Encore support: manage encore collaterals and backend support, monitor encore practices and administrative processes.
• Gallery support: conceptualize guest experience in the gallery, oversee gallery operations, assist with Assistant Gallery Administration leave matters, procure premiums and manage vendors, handle purchase orders and liaise with finance, manage inventory for month closing, and delegate routine gallery tasks.
• Handle other ad-hoc gallery tasks and coordinate with Quality Assurance and Contracts to relay important information to the sales line.

Qualifications

• Bachelor’s degree or 4 years of equivalent work experience; minimum 2 years’ experience in a similar position.
• Previous senior level Timeshare Marketing Management experience preferred.
• Strong communication skills in English (verbal, listening, writing); additional Asia Pacific languages an advantage (Indonesian, Chinese, Japanese, Thai etc.).
• Effective influencing, consensus building and change management skills.
• Strong customer and associate relation skills; experience in performance management, coaching and interviewing.
• Familiarity with general finance and accounting and Microsoft Office applications.

Skills

• Customer service
• Sales
• CRM software
• MS Office
• Procurement
• Inventory
• English (fluent)
• Leadership

About the Company

Marriott Vacations Worldwide is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Marriott Vacations Worldwide (NYSE: VAC) is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.