Shipping Coordinator Officer

Responsibilities

• Compile customer’s daily and weekly report (eg. Import duty, payment summary, etc.)
• Follow-up on order taken and advise customer on their shipment status and details immediately upon receiving shipment details.
• Coordinating with the trucking operators and to suffice customer’s requirements.
• Recognize customer’s problem and primary resolve them to achieve satisfaction.
• Engage the help of other sections if necessary to resolve the problems.
• Handle customer’s complaints, claims, disputes cases and feedback to supervisor or related parties for corrective action.
• Ensure proper documentation is present for efficient follow up.
• Highlight, update or response any irregularities or problems to supervisor or manager for corrective action.
• Preparing the Commercial Invoice, Packing List, Certificate of Origin, Customer Invoices and others related to the export shipments.
• Maintain a proper and efficient filling system of all documents for easy and systematic retrieval.
• To carry out any other duties as may be expected in a post of this level.
• To attend all safety related training programs and implement accordingly.
• To ware PPE all the time with care.
• To follow all safety rule, regulation, instruction, order or measures relating to working safety.
• To report and escalate any accident, incident or hazard found to the superior without delay.
• To perform as required by company’s HS&E policy and procedures.
• To practice the annual emergency and evacuation plan as required.
• To perform other jobs as assigned by superior.

Requirements

• Logistics Management or related field
• Bachelor's degree
• 0-2 years in Logistics or Administration Jobs
• Fair command of English, workable computer literacy
• Logistics & Supply Chain Management, Product knowledge