Implementation Lead

About the Role

The Lead - Enterprise Business Solutions (EBS) will effectively cross-collaborate with multiple stakeholders to define the current and future state of business process, identifying the business requirements, suggesting and defining deliverables and driving towards identified solution implementation.

Responsibilities

• Identify, understand and document business requirements (BRD) by understanding the business process and map as-is and to-be processes.
• Finalize the kickoff, define implementation approach and handle the complete lifecycle with little or no guidance, working with technical/product teams as needed.
• Zoho/cloud based business application implementation experience in a large enterprise preferred.
• Travel to client locations as required.

Qualifications

• Bachelor’s degree in IT, Business or a related field.
• Minimum 2 years of relevant experience in application development.
• Business-level proficiency in English and at least one local language.
• Working experience in any software/cloud based application services provider.
• Sound understanding of APIs, integrations, data migration and technical architecture.
• Project management experience in IT system implementations within a fast-paced environment.
• Exceptional communication, problem solving and cross-group collaboration skills and ability to recognize and resolve stakeholder conflict.