Senior Account Manager (Chinese Speaking)

About the Company

Location: Silom Office (BTS Saint Louis / Chong Nonsi / Surasak)

Workdays: Monday 6 Friday | 9:00 AM 6 6:00 PM

Ripples is Thailand's leading TikTok and social commerce agency, ranked #1 in GMV out of 300+ partners. We provide end-to-end commerce solutions from strategy and content creation to live selling and performance marketing across TikTok Shop, Shopee, Lazada, and other leading e-commerce platforms. As one of the fastest-growing commerce enablers in Southeast Asia, we partner with top local and international brands to accelerate growth through data-driven commerce strategies, content, creators, and performance marketing.

About the Role

As a Senior Account Manager (Chinese Speaking), you will be responsible for managing key client relationships, driving business performance, and ensuring the successful execution of e-commerce and social commerce strategies for assigned accounts. You will act as the primary point of contact for Chinese-speaking clients and stakeholders and work closely with cross-functional teams to deliver results while maintaining high levels of client satisfaction.

Responsibilities

• Serve as the primary contact for assigned Chinese-speaking clients and stakeholders and build long-term relationships to ensure retention and growth.
• Understand client business objectives and translate them into actionable commerce strategies; lead business reviews and strategic planning sessions.
• Drive revenue growth and NMV achievement, identify upsell/cross-sell opportunities, monitor account profitability, and support contract renewals and commercial negotiations.
• Oversee planning and execution of e-commerce and social commerce campaigns; coordinate internal teams (Account Management, Media Buying, Creative & Content, Live Commerce, KOL & Affiliate, Marketplace Operations) to ensure timely, high-quality delivery.
• Manage project timelines, deliverables, and client expectations and ensure campaign objectives and KPIs are met.
• Monitor marketplace and social commerce performance across TikTok Shop, Shopee, and Lazada; analyze sales, traffic, conversion, live commerce, and campaign data and provide actionable recommendations.
• Prepare and present performance reports to clients and internal stakeholders; mentor and support Account Executives and Account Associates.

Qualifications

• Bachelor's degree in Marketing, Business Administration, Communication Arts, International Business, or related fields.
• Minimum 4 66 years' experience in Account Management, Client Services, E-Commerce, Digital Marketing, Social Commerce, or Agency environments.
• Experience managing Chinese-speaking clients or cross-border business accounts is highly preferred.
• Strong understanding of TikTok Shop, Shopee, Lazada, and social commerce ecosystems.
• Proven ability to manage multiple projects and stakeholders simultaneously and strong commercial mindset with excellent client-facing skills.
• Data-driven with strong analytical and problem-solving capabilities; advanced Microsoft Excel, PowerPoint, and reporting skills; excellent communication and presentation skills.
• Language: Fluent in Mandarin (spoken and written); good command of English; Thai language proficiency preferred.