FRONT OFFICE MANAGER (Classic Kameo Hotel, Ayutthaya / Kantary Bay Hotel, Rayong)

About the Role

Front Office Manager for Classic Kameo Hotel, Ayutthaya / Kantary Bay Hotel, Rayong (Cape and Kantary). Onsite, Full-time.

Responsibilities

• Oversee all Front Office operations including reception, guest relations, concierge, reservations, and guest services, and schedule staff shifts
• Ensure smooth check-in/check-out experiences and maintain 5-star hospitality standards
• Enforce all cash-handling, checking, and credit procedures
• Prepare monthly management reports on customer feedback, bookings, and cancellations
• Handle customer complaints and special requests, manage VIP guests, guest feedback, and service recovery professionally
• Monitor room inventory, occupancy, upselling opportunities, and daily operational reports
• Lead, train, and develop Front Office team members to maintain high service performance
• Ensure compliance with hotel policies, safety standards, and operational procedures
• Perform tasks as assigned

Qualifications

• Bachelor’s degree in Hospitality Management or related field
• Minimum 5 years of Front Office experience with leadership or management responsibility
• Experience in luxury hotels or 5-star hospitality environments and strong understanding of guest experience
• Good command of English and excellent communication, leadership, and problem-solving skills

Additional Information

• Work arrangement: Onsite
• Employment type: Full-time
• Locations: Classic Kameo Hotel, Ayutthaya; Kantary Bay Hotel, Rayong