Owner Enhancement Executive (Mandarin-English Speaking)

About the Company

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

About the Role

As an Owner Enhancement Executive (OEE) at Anantara Vacation Club (AVC), your primary responsibility is to represent the company professionally, and assist Club Points Owners to apply to purchase more Club Points. AVC will provide comprehensive training to ensure you are well-versed in our Club Points Ownership and understand all relevant legal guidelines, compliance rules, and presentation policies.

Responsibilities

• Achieve required targets effectively, professionally, and honestly.
• Deliver Club Presentations consistently and accurately; be an active and punctual participant in all presentations and trainings.
• Keep presentations and any other materials current and continually develop Upgrade Presentation skills through self-assessment, practice, and feedback.
• Prepare for daily appointments and follow AVC best practices when presenting to Owners/guests.
• Build rapport and establish trust with Owners throughout the presentation process.
• Understand Owners’ needs through strategic questions and customize the Upgrade Presentation.
• Explain the features, advantages, and benefits of upgrading Club Points Ownership and suggest the appropriate Club Points Ownership Tier for Owners’ vacation needs.
• Have a full understanding of financing options and all details of Club Points Ownership to answer questions on servicing issues, construction work, financing, maintenance, repairs, and appraisals.
• Treat all Club Point Owners with respect and courtesy to ensure high levels of satisfaction and represent the Club ethically and professionally.
• Support the company’s marketing strategies and set/review performance goals weekly, monthly, and YTD.
• Adhere to Owner quality assurance and follow-up procedures and maintain a ‘one team’ ethos with colleagues.
• Assist in development and mentoring of other OEEs as requested and maintain awareness of current events and AVC destinations to foster relationship building.
• Perform other duties as assigned, which may include business travel.

Qualifications

• Mandarin and English speaking.
• Positive and enthusiastic attitude with excellent verbal and non-verbal communication and listening skills.
• Ability to work independently and be an active team player; ability to multi-task.
• Problem-solving and negotiating abilities.
• Willing to work weekends or holidays if required.
• Minimum one year’s experience in vacation ownership or timeshare sectors and/or two years’ experience in direct sales.
• Tertiary or university education desirable but not essential.