T&T Senior Consultant / Manager - Deloitte Digital (Digital Transformation Strategy) - TH

About the Company

Date: 20 May 2026
Service Line / Portfolios: Customer
Location: Bangkok, TH
At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. WorldImpact is our portfolio of initiatives focused on societal challenges, purposeful growth, and more equitable, inclusive and sustainable business practices.

Responsibilities

• Lead and deliver digital strategy and transformation engagements across Marketing, Commerce, Sales, Service, and Customer Experience (CX).
• Lead workstreams and client engagements across digital strategy and transformation programs.
• Work closely with senior stakeholders to identify business challenges, opportunities, and transformation priorities.
• Conduct qualitative and quantitative analysis to develop actionable business and technology recommendations.
• Translate complex business requirements into digital, customer, and technology-driven solutions.
• Support the design of future-state operating models, customer journeys, and digital capabilities across Marketing, Commerce, Sales, Service, and CX functions.
• Facilitate workshops, stakeholder interviews, and collaborative working sessions with client teams.
• Develop client-ready presentations, strategic recommendations, business cases, and implementation roadmaps.
• Manage project delivery activities including planning, coordination, risk management, and quality assurance.
• Mentor junior team members and contribute to capability development within the practice.
• Stay informed on emerging digital, customer experience, CRM, and platform trends and apply them to client contexts.
• Build trusted client relationships and contribute to business development and proposal activities where appropriate.
• Leadership expectations: develop diverse high-performing people and teams; align teams to key objectives and set clear priorities; make informed decisions that enhance sustainable financial performance and quality of outcomes; influence stakeholders and lead with integrity; apply understanding of disruptive trends to recommend changes in line with leading practices.

Qualifications

• Minimum 5 years of experience in management consulting, digital consulting, transformation, or related advisory roles.
• Experience delivering digital strategy and transformation initiatives across one or more of Marketing, Commerce, Sales, Service, or CX.
• Strong understanding of the intersection between business strategy and technology-enabled transformation.
• Ability to assess and define digital operating models, customer journeys, business processes, and capability roadmaps.
• Experience working with enterprise digital platforms, CRM, commerce, marketing automation, customer engagement, or service technologies is advantageous.
• Strong analytical and problem-solving skills, with the ability to synthesize insights from complex qualitative and quantitative data.
• Excellent communication and stakeholder management skills, including the ability to engage senior business and technology leaders.
• Ability to structure and present information in a clear, insightful, and executive-ready manner.
• Demonstrated ability to lead workstreams or small teams in fast-paced and ambiguous environments.
• Bachelor’s degree in Business, Economics, Technology, Engineering, or a related discipline. An MBA from a globally recognized institution will be highly advantageous.

Additional Information

Work arrangement: onsite. Employment type: full time. Due to volume of applications, only shortlisted candidates will be notified.