Vacation Consultant (Mandarin-English Speaking)

About the Company

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

Responsibilities

• Achieve required targets effectively, professionally and honestly.
• Deliver Club Presentations consistently and accurately; be an active and punctual participant in all presentations and trainings.
• Keep presentations and materials current and continue to develop presentation skills through self-assessment, practice and feedback.
• Prepare for daily appointments and follow AVC best practices when presenting to guests.
• Build rapport and establish trust; discover guests’ needs through strategic questions to customise presentations.
• Explain features, advantages and benefits of Club Points Ownership and suggest appropriate Ownership Tier to suit guests’ vacation needs.
• Have a working understanding of financing options and details related to ownership (servicing issues, construction work, financing, maintenance, repairs, appraisals) to answer questions clearly.
• Treat all guests with respect and courtesy regardless of purchase decision and represent the company ethically and professionally.
• Support the company’s marketing strategies and set/review performance goals weekly, monthly and YTD.
• Adhere to New Owner quality assurance and follow-up procedures and respect a ‘one team’ ethos with colleagues.
• Assist in development and mentoring of other Vacation Consultants as requested and maintain awareness of current events and AVC destinations to foster relationships.
• Perform other duties as assigned, which may include business travel.

Key Performance Indicators

• Achieve required targets established as part of defined goals.
• Attain high internal and external guest satisfaction.
• Conduct professional presentations and maintain high standards of grooming, hygiene, dress code and punctuality.
• Perform as an active and engaged team member.

Qualifications

• Mandarin-English speaking (as indicated in role title).
• Positive and enthusiastic attitude with excellent verbal and non-verbal communication and listening skills.
• Ability to work independently and as an active team player; ability to multi-task.
• Problem-solving and negotiating abilities; must be willing to work weekends or holidays if required.
• Minimum one year’s experience in vacation ownership or timeshare sectors and/or two years’ experience in direct sales.
• Tertiary or university education desirable but not essential.

Additional Information

• AVC will provide comprehensive training on Club Points Ownership, legal guidelines, compliance rules and presentation policies.