Sales Support Manager

About the Role

Enables quality growth and sales excellence by leading the country sales data, systems, and analytics ecosystem. Sales Support Manager designs automation and insight‑driven tools that improve sales efficiency, ensure data integrity, and support disciplined execution. Working closely with the Commercial team, cross‑functional stakeholders and regional team, the role translates complex performance and market data into clear management presentations and actionable sales leads.

Responsibilities

• Design and deliver automation, dashboards, and analytics tools that enhance sales efficiency, pipeline transparency, and execution discipline.
• Own commercial performance reporting, ensuring accurate, timely, and trusted data to support sales leadership and frontline decision‑making.
• Lead annual customer segmentation to ensure the right customers are assigned to the right channels for effective sales management, including mid‑year customer rank up and down.
• Support sales teams by enabling high‑quality leads aligned with market trends, driving growth in line with Commercial priorities.
• Translate sales performance, customer, and market data into clear management and townhall presentations with actionable insights.
• Lead and support projects related to sales support activities, sales processes, and sales applications, and perform additional tasks as required within CPR.
• Work closely with the APEC Regional Office on tools and application launches, updates, and feedback to ensure effective local adoption.
• Manage one Sales Analyst, ensuring effective workload prioritization, performance management, and skills development.

Qualifications

• Bachelor Degree or higher in Data Science, Information Technology, Business Analytics, Business Administration or related field.
• 5-7 years of relevant experience in Sales Support, Sales Operations, Commercial Analytics, CRM / Systems Management, or related roles.
• Experience in logistics, express, supply chain, or B2B environments is a strong advantage.
• Proven experience working cross‑functionally with sales leadership and regional/global stakeholders.
• People management experience preferred, or demonstrated capability to lead analysts and project teams.
• Good command of English (both written & spoken); proficiency in Thai is highly desirable.
• Advanced proficiency in Power BI (DAX, Power Query) and SQL Server. Expert-level Excel skills.