(Associate) Project Manager (Commercial Focused) – Customer Experience Group (Based in Bangkok, Thailand | Relocation Provided)

About the Company

At Agoda we bridge the world through travel. Founded in 2005 and part of Booking Holdings, Agoda has a diverse team of over 7,000 people from ~90 countries working across hotels, holiday properties, flights and experiences worldwide. Data and technology are core to our culture.

This role sits in the Customer Experience Group (CEG), within the Operational Excellence, Partnerships, and Automation (OEPA) team of CEG’s Global Service Vertical. The team includes project managers, process owners, analysts and talent management, and focuses on improving the quality and efficiency of customer and partner support processes.

Responsibilities

• Manage global operational excellence and commercial/partnership-focused projects across CEG.
• Identify business issues, define hypotheses for improvement, and develop testable solutions with measurable outcomes.
• Build and maintain strong relationships with internal and external stakeholders to ensure alignment and collaboration.
• Support product initiatives and coordinate between Product, Engineering, Tech and various Agoda departments to achieve project milestones.
• Lead operational flow analysis for process improvement and implementation of product enhancements.
• Analyze data (primarily SQL, Metabase, Tableau) to monitor outputs, identify issues/risks, report to management and propose solutions.
• Conduct User Acceptance Testing (UAT) with selected teams and drive global launch of new processes.
• Build or extend low-code / simplified JavaScript tools when required and provide efficient reporting and communication to resolve problems.

Qualifications

• 4+ years experience in project/program management, management consulting, finance, or data-heavy operations.
• Strong stakeholder management and communication skills; ability to work with stakeholders at all levels and partner with product/technical teams.
• Analytical mindset with ability to structure analyses and interpret data.
• Familiarity with operational process configuration tools (e.g., MS Visio), agent guidance software or low-code development.
• Programming skills appreciated (JavaScript, Python, etc.).
• Proven track record of developing and implementing action plans to achieve business objectives with clear metrics.
• Comfortable with uncertainty and experimentation; detail-oriented and hands-on with ability to deliver quickly and accurately.
• Strong English communication skills; additional languages are a plus.

Benefits

• Competitive compensation package; relocation support for successful overseas candidates.
• High-impact career opportunities with potential moves between teams and global locations and regular interaction with senior leadership.
• Dynamic multinational working environment and continuous learning/development programs.
• Modern office space in central Bangkok; hybrid working arrangement.