Telemarketing Executive (Mandarin - Cantonese - English Speaking)

About the Company

Job Location: AVC Phuket Preview Centre

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Responsibilities

• The Telemarketing Executive is responsible for inviting guests to attend a personal preview of our onsite sales gallery and offer a discounted holiday discovery package.
• Contact potential guests by telephone to sell a discounted holiday package.
• Make outbound dials at a rate of at least 20 dials per hour to contact potential guests and meet all efficiency guidelines set forth.
• Follow a scripted presentation to ensure accurate communication to potential guests and to maximize the number of preview presentations booked.
• Employ an empathetic, listening, problem solving approach to overcoming objections and persuade the guests to attend the preview presentation.
• Support the customer’s decision to purchase and travel on the Holiday Discovery Package by sharing benefits and reinforcing the fun and rewarding aspects of the package.
• Ensure all guests meet the qualifications and details of participation of each offer as set forth by AVC and ensure timely and accurate documentation of such.
• Effectively manage company-assigned leads for maximum conversion to preview presentations.
• Perform clerical or other reasonable duties requested by the Telemarketing Manager/Supervisor.
• All guests invited on a holiday package preview will be required to attend a 90 minute sales presentation on the benefits of shared ownership with Anantara Vacation Club.

Qualifications

• Positive and enthusiastic attitude.
• Excellent communication skills, including verbal & non-verbal communication, and excellent listening skills.
• Ability to work independently and as an active team player.
• Ability to multi-task.
• Problem solving and negotiating ability.
• Presents oneself as a professional role model.
• Minimum of one year’s experience in the Shared Ownership selling profession, and/or two years’ experience in the direct selling profession.
• Tertiary or University education desirable, though not an essential requirement.

Reasonable accommodations are made to enable individuals with disabilities to perform the essential functions.