Senior Customer Insight & Analytics Manager

About the Company

Infinitas by Krungthai (Infinitas by Krungthai) is a leading fintech company specialising in digital platforms, mobile banking and digital solutions. You will join the Business Intelligence (BI) Team working on NEXT and Paotang applications serving over 30 million customers. Level: Senior Associate. Company size: ~500 employees.

Responsibilities

• Analyze large-scale customer data (app usage, transactions, behavioral patterns) and survey results to develop strategies for specific features.
• Lead end-to-end quantitative research, including CSAT/NPS and online surveys, to identify customer pain points.
• Design, execute, and track A/B testing experiments; provide data-driven recommendations to Business Units (BU) to optimize creative assets and user journeys.
• Translate complex findings into clear narratives and actionable plans; present insights to stakeholders and executive members to drive customer-centric decision-making.
• Explore and pilot emerging technologies (e.g., Agentic AI for creative iteration, n8n for workflow automation) to enhance A/B testing and research processes.

Qualifications

• 5+ years experience in customer insight, digital surveys, or data analytics, preferably within fintech or digital banking.
• Strong proficiency in SQL and Python for data manipulation and advanced analysis.
• Strong research skills with the ability to design statistically sound experiments and interpret complex datasets.
• Excellent interpersonal and communication skills with a good command of PowerPoint to present insights to senior leadership.
• Bachelor’s or Master’s degree in a relevant field (e.g., Marketing, Economics, Statistics, Computer Science).
• Proactive, curious, and eager to learn and experiment with emerging technologies.

Why Join the BI Team?

Work at the heart of Thailand's digital ecosystem, impact millions of users, move beyond standard reporting into high-level strategy, and explore AI-assisted analytics in a supportive, forward-thinking environment.

Additional Information

• Contact: 02-345-1866 K.Wannaporn

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