Group Employee Relations Manager

Responsibilities

• Act as the expert counsel for Subsidiary HR teams, proactively reviewing high-risk disciplinary cases and termination proposals before execution to ensure evidence is robust and decisions are defensible.
• Calibrate case outcomes across the Group to ensure fairness and consistency of behavioral standards between entities and levels.
• Own and maintain the Group Employee Handbook and ER Policies (Code of Conduct, Discipline, Grievance) as the single source of truth.
• Partner with key stakeholders to ensure HR policies (e.g., Leave Benefits, Overtime rules) are legally compliant, culturally aligned, and easily understood by the workforce.
• Co-design and deploy mechanisms for direct employee feedback (Town Halls, Digital Pulse Channels, Skip-Level Meetings) to ensure voices are heard without intermediaries.
• Transform statutory Welfare Committees into consultative partners that identify and solve workforce issues before escalation.
• Personally lead sensitive, high-stakes inquiries (Whistleblowing, Fraud, Executive Misconduct) with discretion, objectivity, and forensic rigor.
• Partner closely with Group Legal to manage potential labor disputes, preparing meticulously to minimize preventable losses in Labor Court.
• Train Line Managers and HR teams on Case Management Best Practices to document performance issues and conduct fair, legal hearings.

Qualifications

• Bachelor’s Degree in Law, Human Resources Management, Political Science, or Psychology.
• 8+ years in Employee Relations or HR Business Partnering with a heavy ER focus and a track record of managing complex cases in a large, matrixed organization.
• Deep expertise in managing complex disciplinary cases with a focus on due process, including investigation, evidence review, and hearing documentation to support defensible outcomes.
• Proven ability to draft and harmonize Group-wide policies that balance legal compliance with clear, accessible language.
• Mastery of advanced interviewing techniques and evidence management to isolate objective facts for fair conclusions.
• Deep, up-to-date knowledge of the Thailand Labor Protection Act, related laws, regulations, and relevant court precedents.

Who We're Looking For

• A collaborative partner mindset, treating HR teams and stakeholders as partners and co-creating solutions for complex risks.
• Principled approach that champions evidence over hierarchy to ensure fair treatment and due process across all levels.
• Ability to command respect from stakeholders while showing genuine empathy that makes junior employees feel safe and heard.
• Capacity to navigate conflict and high-sensitivity situations while maintaining confidentiality and professional composure.

Additional Information

• Onsite role. Full-time employment.