Shop Manager

Overview

Minor Lifestyle is one of Thailand's leading lifestyle retail and distribution companies, with more than 200 points of sale nationwide. We represent a carefully curated portfolio of internationally recognized brands across fashion, home and lifestyle - including Anello, Charles & Keith, Sunnies, Crash Baggage, Zwilling J.A. Henckels, Villeroy & Boch, Joseph Joseph and Minor Smart Kids. We're also expanding into new territory. Through a joint venture with Pop Mart - the globally renowned collectible toy and art figure brand - Minor Lifestyle is growing beyond traditional retail into the collectibles and entertainment space, connecting consumers with the products and brands that define contemporary culture. For people who are passionate about retail, brands and the ever-evolving world of lifestyle, Minor Lifestyle offers a stimulating environment where trends meet commerce and where the business is genuinely committed to staying ahead of both.

Key Responsibilities

• Responsibility for overall store management to ensure sales, customer service, team, stock, and store image meet brand standards and set goals.
• Manage sales and drive the team to achieve business goals, including monitoring and analyzing sales results to adjust in-store strategies.
• Oversee and enhance customer service standards (Customer Experience) to align with the brand's image, and appropriately handle complaints.
• Manage and develop the in-store team, including scheduling, training, performance monitoring, and motivating them.
• Control and manage inventory accurately, sufficiently, and minimize losses, including stocktaking and coordinating with relevant departments.
• Maintain store cleanliness, product arrangement, and overall image according to the brand's Visual Merchandising standards.
• Coordinate with the central team and support the company's sales promotion activities or campaigns.

Qualifications

• Education level M.6 / Vocational Certificate or higher.
• Experience in Retail / Fashion / Lifestyle or store management will be given special consideration.
• Possess leadership qualities and can manage a team well.
• Have sales and customer service skills.
• Highly responsible and able to work under pressure.
• Able to work in shifts, including Saturdays, Sundays, and public holidays.
• Ability to communicate in English will be given special consideration.